Total Quality Essentials

Total Quality Essentials

4.11 - 1251 ratings - Source

Shows you how to apply the famous Hoshin Kanri Planning Process, and manage key processes in both manufacturing, sales and service organizations. This title shows how to create a customer-obsessed organization; handle customer complaints; develop a rigorous, successful improvement cycle; and, secure employee participation in improvements.Even highly reputable Toyota had to recall its luxury Lexus sedan to fix brake light and cruise control problems. ... Company / Product Problem Toyota Lexus automobiles* Cruise control, brake light Mitsubishi Motors Pajero wagon Acceleratoranbsp;...

Title:Total Quality Essentials
Author: Sarv Singh Soin
Publisher:McGraw Hill Professional - 1999

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